Terms of Service
Effective from January 2025 • Clear, fair, and transparent terms
Acceptance of Terms
By accessing Azhaar Company's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
⚠️ If you do not agree to these terms, please discontinue use of our services immediately.
Scope of Application
These terms apply to all users of our digital platforms and services, including flight bookings, hotel reservations, car rentals, travel packages, and customer support services.
Our Services
Azhaar Company offers comprehensive travel solutions designed to make your journey seamless:
Domestic and international flight reservations with competitive pricing
Luxury and budget accommodations worldwide with instant confirmation
Premium vehicle rental services in major destinations
Customized travel experiences and curated tours
Comprehensive protection for your travel investments
Round-the-clock customer assistance throughout your journey
📋 We act as an intermediary between you and service providers, ensuring quality and reliability while actual services are delivered by our trusted partners.
Booking & Payment
Secure and transparent booking process with multiple payment options:
Payment Process
- Transparent pricing in your preferred currency
- Secure payment processing with SSL encryption
- Multiple payment methods accepted
- Instant booking confirmation via email
Accepted Payment Methods
- Visa, Mastercard, American Express
- Debit cards and bank transfers
- Digital wallets and mobile payments
- Installment plans for eligible bookings
💳 You are responsible for ensuring all booking details are accurate before completing your purchase. Additional fees may apply for certain payment methods.
Cancellation & Refunds
Flexible cancellation policies designed to protect your investment:
Subject to airline-specific cancellation policies and fare rules
Varies by property, from free cancellation to non-refundable rates
Generally flexible with 24-48 hour free cancellation windows
Custom terms based on package components and booking timeline
Refund Processing
Processing Time:
- • Credit cards: 5-10 business days
- • Bank transfers: 3-7 business days
- • Digital wallets: 1-3 business days
Important Notes:
- • Service fees may be non-refundable
- • Refunds subject to provider policies
- • Contact support for assistance
📞 For cancellations, contact our 24/7 customer service team immediately at +254 722 206692 or info@azhaarcompanyltd.com
User Responsibilities
Your commitment to responsible and lawful use of our services:
Account Management
- Provide accurate and complete information
- Maintain account confidentiality and security
- Update information when changes occur
- Report unauthorized access immediately
Service Usage
- Use services only for lawful purposes
- Respect other users and service providers
- Comply with all applicable laws and regulations
- Follow destination-specific requirements
⚠️ You are fully responsible for all activities that occur under your account and any consequences thereof.
Limitation of Liability
Understanding our liability limitations and your protection options:
Service Limitations
- Third-party services are beyond our direct control
- Liability limited to service fees paid
- Force majeure events excluded from liability
Damage Exclusions
- Indirect or consequential damages
- Lost profits or business opportunities
- Travel disruptions beyond our control
📋 These limitations apply to the fullest extent permitted by applicable law. We recommend travel insurance for additional protection.
Intellectual Property
Protecting creative works and respecting intellectual property rights:
Our Content
- Website design, content, and functionality
- Logos, trademarks, and brand materials
- Software, algorithms, and technology
- Unauthorized use is strictly prohibited
Your Content
- You retain ownership of your content
- Limited license granted for service provision
- Content must comply with our guidelines
- No infringement of third-party rights
Changes to Terms
How we handle updates to these terms and keep you informed:
Update Process
Notification Methods:
- • Updates posted on this page
- • Email notifications for major changes
- • In-app notifications when applicable
- • Social media announcements
Your Options:
- • Review changes before they take effect
- • Contact us with questions or concerns
- • Discontinue service if you disagree
- • Continued use implies acceptance
📅 We recommend reviewing these terms periodically to stay informed of any updates or changes.
Questions About Terms?
Our legal and customer service teams are here to help clarify any questions.
Email Support
info@azhaarcompanyltd.com
Phone Support
+254 722 206692
Office Location
Eastleigh, BBS Mall, Nairobi